Satisfaction Guarantee

We want every purchase you make on Climax Castle to be a satisfactory experience. You must contact us within seventy-two (72) hours of the call or paid chat for which you are unsatisfied. 

Please email us at info@climaxcastle.com and include your Username, name of operator, time and date of call/chat. Please specify the issue with as much detail as possible.  

We will review your complaint and reserve the right to credit your account (either partially or in full) for the transaction. We reserve the right to refuse a credit to your account.